Objective
The Focusera Training Academy can teach you the essential knowledge and skills an internal auditor needs, along with the areas your Certification Body (CB) will be generally looking for to comply with generic internal auditing requirements in management system standards. This will include the meanings and intention of certification criteria and associated theories, methodologies, techniques or tools.
An ineffective audit can mean severe consequences – resulting in process failure, customer dissatisfaction and regulatory noncompliance. By learning to audit processes in relation to the internationally recognized ISO 9001:2015 Quality Management Systems, you’ll optimize your auditing skills and boost your internal audit capabilities. You’ll gain confidence in planning and performing an effective audit, as well as reporting and assessing corrective action where necessary.
This course develops the necessary skills to assess and report on the conformance and effectiveness of organizational processes in relation to ISO 9001:2015. You’ll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.
Who should attend?
- Anyone involved in the auditing, maintaining or supervising of an ISO 9001:2015 QMS
Prerequisites
You should already have a good knowledge of ISO 9001:2015 requirements, and the key principles of a QMS. If not, we strongly recommend you attend our ISO 9001:2015 Requirements course (or equivalent); as the requirements are not taught in this course.
What will I learn?
You’ll have the knowledge to:
- Explain the guidelines of auditing management systems according to ISO 19011:2018 Guidelines for Auditing Management Systems
- Describe the application of these guidelines to auditing ISO 9001:2015
You’ll have the skills to:
- Initiate the audit
- Prepare and audit activities; complete the audit
- Prepare and distribute the audit report
- Audit follow-up
How will I benefit?
This course will help you:
- Recognize areas your Certification Body (CB) will be generally looking for to comply with generic internal auditing requirements in management system standards. This will include the meanings and intention of certification criteria and associated theories, methodologies, techniques or tools
- Prepare, conduct and follow-up on audit activities
- Identify and apply the benefits and requirements for an ISO 9001:2015 Quality Management Systems (QMS) internal audit
- Gain the skills to assess an organization’s capability to manage its QMS
- Write factual audit reports and assess corrective actions
Course Outline:
Quality Management System (QMS)
- Internal audit requirements
- ISO 19011 Auditing guidelines
- Auditing terms &definitions
- Plan, execute, report &close-out
- Process for auditing
- Audit evidence & programme
- Audit scope, objectives &criteria
- Principles of auditing
- Audit activities &responsibilities
- Planning & initiating the audit
- Document review &sampling
- Audit work documents
- Executing the audit
- Opening meeting
- Communications, attributes & questions
- Verifying information
Executing the audit
- Non conformities
- Simulated internal audit
- Documenting nonconformities
- Preparing audit conclusions & the closing meeting
- Report an audit
- Typical audit report contents
- Audit close-out
- Quiz to test your knowledge
- Recording the objective evidence
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